Last week I was very critical of exit interviews; I believe for good reason, however, I love the idea of Employee Satisfaction Surveys, which are a way to ascertain how well the company (employers) and the employees are doing….from many vantage points.
To me, the satisfaction surveys are a combination of a performance review along with a ‘what do you think of the company’ questionnaire. I think these are best presented in the form of a questionnaire with a random sampling of employees to be interviewed by a member of a department (preferably Human Resources) that is different than the one in which the employee is a member.
According to a 2014 survey of US households by the Conference Board, job dissatisfaction is widespread among workers of all ages and across all income brackets. The study found that only 47% of those surveyed say they are satisfied with their jobs. This survey covered overall job satisfaction but psychologists, sociologists and the powers that ‘be’ in the Human Resources’ world look at both intrinsic job satisfaction (when workers consider the kind of work that they do and the tasks that make up their job) and extrinsic job satisfaction (when workers consider the conditions of work, such as their pay, coworkers and supervisor(s)).